Userlot Privacy Policy

This Privacy Policy applies to all personal information collected by Userlot via the website(s) located at www.userlot.app and www.userlot.com.

What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.
3. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

Information We Collect

The personal information we collect from you may include Account and Registration Information such as your name, address, phone number, email address. We also collect personal information about your users, such as their email address and name, who you authorize to log in and use our services with your account. Other Submissions that we may collect personal information from you include any communication with us using web forms or interactive features of our websites or services.

We may also collect information through Cookies and Other Tracking Technologies. We and certain third parties may use cookies and other information gathering technologies to provide us with personal information, information about devices and networks you use to access our websites or services, and other information regarding your interactions with our websites and services. We may use web beacons, tags, and scripts to deliver cookies, count visits to our websites or services, understand usage, and determine the effectiveness of such communications.

Logs are also collected to gather certain information and store it in log files when you interact with our websites and services, including IP addresses, browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information.

Analytics information is also collected when you use the websites or services to help us improve them. We may also share aggregated and/or anonymized data about your actions on our websites and services with third-party analytic service providers.

We collect your personal information whenever you input such information into the website, or from cookies on your computer. However, it is not possible to identify you personally from our use of cookies.

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

How We Collect Information

We may collect personal information from you whenever you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of Collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Access and Correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Complaint Procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Contact Us

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:

Attention: Privacy Officer

Address: 3 Toohey Cove, Eleebana NSW 2282

Email: privacy@userlot.com